Last updated: June 2026
These Terms and Conditions govern access to and use of the Aproch platform, including all services, features, communications, appointments, and interactions facilitated through the Platform.
By creating an account, accessing the Platform, booking an Appointment, or otherwise using Aproch, the User agrees to be bound by these Terms and Conditions.
"Platform" means Aproch, including its website, mobile application, communication systems, and related services.
"User" means any person who accesses or uses the Platform.
"Client" means a User seeking mental health services through the Platform.
"Professional" means an independent psychologist, therapist, counsellor, or mental health professional listed on the Platform.
"Appointment" means a scheduled consultation between a Client and a Professional.
"Content" means any information, text, images, graphics, audio, video, messages, or materials available on the Platform.
By using the Platform, Users acknowledge that they have read, understood, and agreed to these Terms and Conditions.
If a User does not agree with these Terms, the User must discontinue use of the Platform immediately.
Users must be at least eighteen (18) years of age to create an account and independently access services.
Users represent and warrant that all information provided to Aproch is accurate, current, and complete.
Aproch reserves the right to restrict, suspend, or terminate access where eligibility requirements are not met.
Certain Platform features may require account creation.
Users agree to:
Aproch may request identity verification at any time.
Users are solely responsible for maintaining the confidentiality of account credentials.
Users shall immediately notify Aproch of any unauthorized access or suspected security breach.
Aproch shall not be responsible for losses arising from failure to protect account credentials.
Aproch is a technology platform that facilitates connections between Clients and independent Professionals.
Aproch does not provide therapy, counselling, psychiatric treatment, diagnosis, healthcare services, or medical advice directly.
Professional services are provided solely by independent Professionals.
Professionals listed on the Platform are independent practitioners.
Nothing in these Terms shall create:
Professionals remain solely responsible for their professional conduct and services.
Appointments may be booked through the Platform subject to availability.
Booking confirmation is issued only after successful payment and confirmation.
Aproch reserves the right to decline, modify, or cancel bookings where necessary.
Users agree to:
Users are responsible for maintaining appropriate internet connectivity and devices required for consultations.
Users shall not:
Users shall not engage in:
Aproch maintains a zero-tolerance approach toward harassment.
Clients shall treat Professionals with dignity and respect.
Verbal abuse, intimidation, threats, harassment, offensive language, stalking, or inappropriate conduct directed toward Professionals may result in immediate suspension or termination of Platform access.
Users shall not:
Fraudulent activity may result in account termination and legal action.
Professionals are expected to maintain professional competence, ethical conduct, integrity, confidentiality, and respect for Clients.
Professionals shall comply with applicable laws, regulations, licensing requirements, and ethical standards.
Professional misconduct may include:
Such conduct may result in disciplinary action.
Aproch may verify professional qualifications, credentials, registrations, licenses, and supporting documentation.
Professionals may be required to submit updated documentation periodically.
Verification does not constitute endorsement or guarantee of professional performance.
Aproch reserves the right to suspend, restrict, or remove any Professional where:
Removal decisions shall be made at Aproch's discretion.
Users may report concerns, misconduct, abuse, safety issues, policy violations, or unethical conduct through Aproch's designated reporting channels.
Reports may be submitted through:
Aproch may investigate reported concerns.
Investigations may include:
Users agree to cooperate with investigations.
Knowingly false, malicious, misleading, or fraudulent complaints may result in account suspension, termination, or other corrective action.
Aproch prioritizes Client safety.
Where concerns arise regarding misconduct, safety risks, ethical violations, or unlawful behaviour, Aproch may:
Aproch acts solely as a technology platform.
Aproch shall not be liable for:
Users agree to indemnify and hold harmless Aproch, its officers, directors, employees, affiliates, and representatives against claims, liabilities, damages, losses, and expenses arising from:
Aproch shall not be liable for delays, interruptions, or failures resulting from events beyond reasonable control, including:
All Platform content, branding, trademarks, logos, software, designs, and materials are owned by or licensed to Aproch.
Users may not reproduce, distribute, modify, or commercially exploit Platform content without prior written permission.
Aproch does not guarantee uninterrupted availability of the Platform.
Maintenance, upgrades, outages, security incidents, or third-party failures may affect access to services.
Aproch reserves the right to modify these Terms at any time.
Updated Terms become effective upon publication on the Platform.
Continued use of the Platform constitutes acceptance of revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office of Aproch.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with all Platform policies and legal documents, constitute the entire agreement between the User and Aproch regarding Platform use.
By booking an Appointment, Clients acknowledge and consent to receiving mental health services through online communication technologies.
Clients understand that teletherapy may involve technological limitations and risks.
Users consent to receive communications electronically, including emails, notifications, account updates, security alerts, appointment reminders, and service-related communications.
By providing a mobile number, Users expressly consent to receive WhatsApp communications relating to:
By submitting a mobile number, email address, or other contact information, Users consent to receive promotional messages, newsletters, offers, campaigns, announcements, educational content, and marketing communications from Aproch through:
Users may opt out of marketing communications at any time, subject to applicable law.
Users acknowledge and agree that Aproch may communicate updates, amendments, or revisions to policies, procedures, legal documents, and Platform terms through electronic means.
Continued use of the Platform following such updates constitutes acceptance of the revised policies.
Your use of the Platform is also governed by our Privacy Policy and Refund & Cancellation Policy and Minor Safety Policy and Security Policy.
For questions about these Terms, reporting concerns, or support, contact us:
You may also reach us via our contact page.