Aproch Minor Safety, Reporting & Protection Policy

1. Minimum Age Requirement

Aproch is primarily intended for individuals who are eighteen (18) years of age or older.

Individuals below eighteen (18) years of age ("Minors") may only access services where permitted by applicable laws and where the required consent of a parent, legal guardian, or authorized representative has been obtained.

Aproch reserves the right to impose additional eligibility requirements depending upon the nature of the services provided.

2. Accounts by Minors

Minors shall not independently create, maintain, or operate Platform accounts unless expressly permitted by Aproch and applicable law.

Where permitted, accounts involving Minors may require:

Aproch may request documentation to verify age and authorization.

3. Parent/Guardian Consent

Where a Minor seeks to access services through the Platform, the Parent or Guardian may be required to:

Aproch reserves the right to refuse services where satisfactory consent cannot be established.

4. Child Safety Standards

All Professionals using the Platform are expected to maintain the highest standards of child protection and professional conduct.

Professionals shall:

Aproch maintains a zero-tolerance policy toward child abuse, exploitation, harassment, grooming, or misconduct involving Minors.

5. Detection of Minor Accounts

Aproch may use reasonable measures to identify accounts that may belong to Minors, including:

Users shall not misrepresent age or provide false information regarding eligibility.

6. Removal of Unauthorized Accounts

Where Aproch determines that a Minor has created or accessed an account in violation of Platform requirements, Aproch may:

Aproch reserves the right to take such action without prior notice where necessary to protect safety or ensure compliance.

7. Mandatory Reporting Obligations

Aproch may have legal, ethical, or safety obligations to report certain matters involving Minors.

Where required by law, regulation, court order, government authority, or where reasonably necessary to protect a Minor, Aproch may disclose relevant information to appropriate authorities.

Such disclosures may occur without prior notice to the User where legally permitted or required.

8. Risk of Harm Reporting

Where Aproch becomes aware of information suggesting that a Minor may be at risk of:

Aproch may initiate an internal review and take protective action.

Protective action may include referrals, account restrictions, emergency escalation procedures, or notifications to relevant authorities.

9. Abuse Reporting Procedure

Users, Parents, Guardians, Professionals, and members of the public may report concerns regarding child safety through Aproch's designated reporting channels.

Reports may relate to:

Reports should include sufficient information to enable review and investigation.

Aproch shall treat such reports seriously and may prioritize them for immediate review.

10. Emergency Escalation Process

Where Aproch reasonably believes that a Minor faces an immediate or serious threat to safety, health, or life, Aproch may take urgent protective measures.

Such measures may include:

Emergency decisions may be made without prior notice where immediate action is reasonably necessary.

11. Cooperation with Authorities

Aproch may cooperate with:

Such cooperation may include:

12. Record Keeping

Aproch may maintain records relating to:

Records shall be retained in accordance with applicable laws, legal obligations, operational requirements, and Platform policies.

13. Platform Restrictions for Minors

To protect Minors, Aproch may impose restrictions including:

Aproch reserves the right to modify such restrictions as necessary.

14. Important Child Protection Clause

If Aproch becomes aware of, reasonably suspects, receives credible information regarding, or otherwise identifies:

Aproch may, where legally required or reasonably necessary to protect safety:

The protection of Minors shall take precedence over confidentiality where disclosure is reasonably necessary to prevent harm or comply with legal obligations.

15. Confidentiality and Child Protection

While Aproch respects privacy and confidentiality, Users acknowledge that confidentiality may be limited where disclosure is necessary to:

Such disclosures shall be made only to the extent reasonably necessary.

16. Policy Violations

Any User, Professional, Parent, Guardian, or third party found to have violated this Policy may be subject to:

17. Amendments to this Policy

Aproch reserves the right to modify, update, or amend this Policy at any time.

Changes become effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of any revised Policy.

18. Contact Information

For child safety concerns, abuse reports, emergency concerns, or policy-related inquiries, Users may contact Aproch using the details below.

Aproch encourages immediate reporting of concerns relating to the safety or well-being of any Minor.

• WhatsApp: +91 89218 49028
• Contact Number: +91 89218 49028
• Email: hello@aprochhealth.com
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
• Emergency Reports: Crisis Help — India emergency helplines